Category: Caring Communication
Caring Communication
Goal: To strengthen staff skills in speaking the language of caring
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Caring Communication Initiative
February 04, 2010
This winter, we will roll out our new Caring Communication initiative. This program will teach us a new approach to improve our interactions with patients, their families and your co-workers.
Careers in healthcare afford us a unique opportunity to positively impact the lives of others. Caring communication techniques cultivate greater trust and cooperation with our patients, decrease their anxiety , and boost the pride and job satisfaction that comes from helping others. Through this program, you will learn to speak the language of caring.
We are aware of the time demands of your job and other training initiatives. Caring Communication will be rolled out over an 18 month period. I encourage you to embrace this program as an opportunity for personal and professional growth. Participate fully in the learning modules at your staff meetings and use the techniques that you will learn in your interactions with co-workers, customers, patients and visitors. The program will provide you with new insights into a communication style that will make a difference, not just at the hospital, but in your relationships outside of the workplace.
The Caring Communication initiative fits nicely with our Service Excellence training and Great Place to Work program. They are all part of a broader vision for an organizational culture that views compassion, trust and teamwork among its highest priorities. Please contact the Affinity Health Institute if you have any questions. Thank you for your support.
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January Update: Communication
January 24, 2010
The steering committee has recommended and it has been approved to implement a program called The Language of Caring.
The Language of Caring was developed by Wendy Leebov. It is a nine-module, nationally recognized, training program designed to achieve improvements in the patient experience and improve communication with each other. We are launching this program in February with training for Service Excellence Champs and managers. Staff education modules will begin in March.