FY2010 organizational goals

• Quality Goal

  Patient satisfaction survey (inpatient)
  Achieve 80% Top Box rating on Q4AF

  "How often did the staff do everything they could to help with your pain?"

  
• Service Goal

  Achieve 80% Top Box rating
  Patient satisfaction survey (inpatient)
  Q30: "How would you rate this hospital?"

  Patient Satisfaction survey (outpatient)
  Q17: "Likelihood to recommend?"

  
• People Goal

  Reduce 1 year turnover by 20% from FY09 - Goal: No more than 56 employees termed in their first year of employment

  
• Finance Goal

  Achieve 3% operating margin

  Monthly operating margin

  YTD operating margin

  
• Growth Goal

  Increase the number of Cecil County residents accessing services at UHCC (inpatient & outpatient) by 5%
  Cecil county Residents vs. Goal